Archive for September 2014
A True Honor
What an honor it was last week to be honored by the American Academy of Dental Office Managers with their Lifetime Achievement Award! It was a complete surprise and I…
Read MoreThe Golden Rule of Customer Service
“Do unto others as you would have them do unto you.” Yes, the Golden Rule. Does this “Rule” apply to customer service? Of course. But, do we see this inspirational…
Read More“Listen” for the Warning Signs of Stress
Have you ever noticed things about yourself when you are in a very still, quiet place? Aches you hadn’t noticed before. Discomfort. Feeling lethargic. Exhaustion. These are all telling signs…
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