CREATE – E=Engagement, Part 2

ENGAGED EMPLOYEES Why would an organization want to uplift their efforts to develop highly engaged employees? There are many reasons: Oftentimes the team member IS the organization from the perspective of the customer. A good encounter will create loyal customers. And...

CREATE – E=Engagement, Part 1

“Your employees come first. And if you treat employees right, guess what? Your customers come back and that makes your shareholders happy. Start with employees and the rest follows from that.” —Herb Kelleher Cofounder and Chair of Southwest Airlines What...