ENGAGED EMPLOYEES Why would an organization want to uplift their efforts to develop highly engaged employees? There are many reasons: Oftentimes the team member IS the organization from the perspective of the customer. A good encounter will create loyal customers. And the opposite is true. A bad or lackadaisical encounter can diminish the client’s perception…

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“Your employees come first. And if you treat employees right, guess what? Your customers come back and that makes your shareholders happy. Start with employees and the rest follows from that.” —Herb Kelleher Cofounder and Chair of Southwest Airlines What is engagement? The business consulting firm, Allegiance, defines engagement as “the emotional bond or attachment…

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As the general public continues to be a-buzz over the wedding of Prince Harry to Meghan Markle, people are beginning to see their story as a lesson in growth, determination, and how starting small can often lead you to greater moments in your future. I’m quite impressed with Meghan Markle – and with Prince Harry. …

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