No matter how small the job may seem – do your best. You will rise to the top.
A participant in one of my recent Leadership Symposia gave a terrific example of an engaged employee. He is a dentist and he had hired a new clinical assistant. He shared with our class that she was excellent at her prescribed job, but what he appreciated about her in addition to her expertise was that no matter what needed to be done, she saw that need and reached out to do it or to offer her assistance. He said even if it was something as small as seeing a piece of paper on the floor that she saw it, picked it up and threw it away. Truly, no matter how small the job may have seemed to others, she did her best to step up to the plate and take care of it.
While this successful dentist had other great people on his team, the person he referred to as an excellent example of an engaged employee was the person who—without resenting it—tackled even the smallest of tasks in order to make the practice better.
The 2013 report entitled, State of the American Workplace by the Gallup Poll show that only 30of employees in the USA are “engaged”. The report says, “Thirty percent of the U.S. workplace is engaged in their work and the ratio of engaged to actively disengaged employees is roughly 2-1, meaning that 5the vast majority of U.S. workers are not reaching their full potential—a problem that has significant implications for the economy and the individual performance of American employees.”
What is engagement? The business consulting firm, Allegiance, defines engagement as “the emotional bond or attachment that a customer develops during the repeated and ongoing interactions accumulated as a satisfied, loyal and influencing customer.” They continued, “Any discussion of engagement must include the relationship between the customer and the employees who are responsible for taking care of the brand.” When the leaders of a business inspire employees to function at a high level of excellence, many constructive results evolve: measurable growth for the business; longevity of employees; less sick days, absences, and tardiness; improved
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Jameson, PhD, C. (2016). Creating a Healthy Work Environment. Balboa Press: Indianapolis.
Gallup Poll. (2014). State of the American Workplace. Gallup Poll. Omaha, NE.