When you are committed to providing only the best possible service or care; when you are committed to being on a path of continuous improvement; and when you are committed to being well managed, you can provide extraordinary service to clients/customers/patients.  Your clients/patients will know this and appreciate it.  You and your team will feel…

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As we enter a new business and school season, you are likely setting your vision on how to succeed.  You want to find a good job or advance in your current position, increase your income, get good grades, or find a better place to live.  Or you want to find a relationship partner, deepen your…

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Only three percent of people write their goals and follow a plan of action to bring those goals to fruition.  However, that three percent earn more, accomplish more in a shorter period of time, manage time more effectively, are more highly motivated and are more successful in many areas—including financial accomplishment—that the other 97 percent…

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Jim Collins, in his book Good to Great, reports that “getting the right people on the bus” is the factor that distinguishes a good organization from a great one.  Collins (2001) notes, “We thought that people were a company’s greatest asset.  We were wrong.  The right people are a company’s greatest asset.”  The “right” people…

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I hope that you will think of me in moments when you’re happy and you’re smiling and that the thought will comfort you on cold and cloudy days if you are crying and that you’ll love to see the sun go down and the world go around and around. – from “Around and Around” by John Denver

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