A person’s relationship with money is both complex and important.  In the world of business—and you are in business—your dynamic with money can be positive and healthy or it can be negative and stress-filled.  If your practice—your business—is financially sound and you and your team are secure and happy, you will attract people who are…

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What are some of the factors that cause “financial stress” in a practice?  The “stressors”? Here are a few stressors.  You could add many of your own, I am sure. Low production Not enough cash flow to pay the monthly bills Unexpected taxes and not enough money to pay those taxes Low collections Reduced fees…

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To Create A Healthy Work Environment many components are imperative, one of which is financial health.  When the finances of a practice are healthy—bills can be paid, investments can be made in continuing education, equipment and facility can be upgraded, team members can be well compensated—and so can the doctor. Practices that are financially healthy…

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Money is, in one way or another, related to most every area of the practice—and of the people within it.  Consider the following: Money is paid for dental school, hygiene school, CDA and RDA courses, certifications, business courses, continuing education, licensures. Money was involved with the purchase or the building of the practice and/ or…

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“A healthy attitude toward money will set you free.” – Jonathon Robinson Psychology is the science of human behavior.  A behavior is something you can see, hear, or feel touch you. In your practice, money is (1) seen physically—and it is experienced emotionally in the mind’s eye of both you and the patient.  Money is talked…

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Have you set your 2019 goals?  Was one of those goals to make more money?  Or to Collect More Money?  Or to Collect More of What You Produce? Money. That word means many different things to different people. Money—or even the thought of money– stimulates various emotions.  Some positive. Some negative. Take a moment right…

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WHAT DOES CUSTOMER ENGAGEMENT MEAN FOR YOUR ORGANIZATION? Customers leave companies in vast numbers every year. And, oftentimes, the organization don’t know the reason. Dr. Ken Blanchard advises companies to be wary of customers saying that everything is “fine.” Fine is a placid word describing placid service. Oftentimes a customer will tell you everything was…

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ENGAGED EMPLOYEES Why would an organization want to uplift their efforts to develop highly engaged employees? There are many reasons: Oftentimes the team member IS the organization from the perspective of the customer. A good encounter will create loyal customers. And the opposite is true. A bad or lackadaisical encounter can diminish the client’s perception…

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“Your employees come first. And if you treat employees right, guess what? Your customers come back and that makes your shareholders happy. Start with employees and the rest follows from that.” —Herb Kelleher Cofounder and Chair of Southwest Airlines What is engagement? The business consulting firm, Allegiance, defines engagement as “the emotional bond or attachment…

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