CREATE – E=Engagement, Part 3

WHAT DOES CUSTOMER ENGAGEMENT MEAN FOR YOUR ORGANIZATION? Customers leave companies in vast numbers every year. And, oftentimes, the organization don’t know the reason. Dr. Ken Blanchard advises companies to be wary of customers saying that everything is “fine.” Fine...

CREATE – E=Engagement, Part 2

ENGAGED EMPLOYEES Why would an organization want to uplift their efforts to develop highly engaged employees? There are many reasons: Oftentimes the team member IS the organization from the perspective of the customer. A good encounter will create loyal customers. And...

CREATE: T=Trust

“When wealth is lost, nothing is lost, When health is lost, something is lost. When character is lost, all is lost.”             Billy Graham Trust is defined as “a firm belief in the reliability, truth, ability, or strength of someone or something.”  Trust is both...