by CathyJameson | Jun 4, 2018 | Be More, Communication, Leadership
WHAT DOES CUSTOMER ENGAGEMENT MEAN FOR YOUR ORGANIZATION? Customers leave companies in vast numbers every year. And, oftentimes, the organization don’t know the reason. Dr. Ken Blanchard advises companies to be wary of customers saying that everything is “fine.” Fine...
by CathyJameson | May 29, 2018 | Be More, Communication, Leadership
ENGAGED EMPLOYEES Why would an organization want to uplift their efforts to develop highly engaged employees? There are many reasons: Oftentimes the team member IS the organization from the perspective of the customer. A good encounter will create loyal customers. And...
by CathyJameson | May 26, 2018 | Be More, Communication, Leadership
“Your employees come first. And if you treat employees right, guess what? Your customers come back and that makes your shareholders happy. Start with employees and the rest follows from that.” —Herb Kelleher Cofounder and Chair of Southwest Airlines What...
by CathyJameson | May 24, 2018 | Uncategorized
As the general public continues to be a-buzz over the wedding of Prince Harry to Meghan Markle, people are beginning to see their story as a lesson in growth, determination, and how starting small can often lead you to greater moments in your future. I’m quite...
by CathyJameson | Apr 10, 2018 | Uncategorized
“When wealth is lost, nothing is lost, When health is lost, something is lost. When character is lost, all is lost.” Billy Graham Trust is defined as “a firm belief in the reliability, truth, ability, or strength of someone or something.” Trust is both...
by CathyJameson | Mar 26, 2018 | Communication, Health of the Workplace, Leadership
If you notice something good—say something. If someone is making progress toward a goal, thank them. Encourage them. Reinforce their progress. That’s the best reward of all. In his book, The One Minute Manager Builds High Performing Teams, Dr. Ken Blanchard said “we...
by CathyJameson | Mar 23, 2018 | Communication, Health of the Workplace, Leadership
In the past, leaders and managers have been focused on the profitability of the organization and on numerical, measurable factors. But, in addition to these critical factors, when leaders understand and appreciate behavioral issues and how they impact attitude and...
by CathyJameson | Mar 19, 2018 | Communication, Health of the Workplace, Leadership
As we express our gratitude, we must never forget that the highest appreciation is not to utter words, but to live by them. —John F. Kennedy Appreciation: expressing gratitude to another person—or to a group. Telling someone that you are thankful for who they are,...
by CathyJameson | Feb 28, 2018 | Be More, Communication, Health of the Workplace
E=EDUCATION WHY PURCHASE A CAMERA SYSTEM? What is the purpose? The Intra-Oral Camera OR DIGITAL camera System can accomplish these following goals: Better diagnostic ability Better visualization for the patient Better educational capability……thus Greater...
by CathyJameson | Feb 5, 2018 | Communication, Health of the Workplace, Leadership
R=RESPECT “I have no right, by anything I do or say, to demean a human being in his own eyes. What matters is not what I think of him; it is what he think of himself. To undermine a man’s self-respect is a sin.” – Antoine de Saint Exupery When I interview...
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