Leadership
Do The Unexpected
Have you ever had someone do something, say something, or give you something that was totally unexpected? Nice, huh? Yesterday, I was talking to one of my personal coaching clients.…
Read MoreThink Big – Act Accordingly
When I began my consulting career, it was just me, myself, and I. However, things began to grow quickly, so I began inviting wonderful people to join me on this…
Read MoreJournal For Your Goals
Writing your goals is the essential first step in accomplishing a goal. A goal is only a goal once it is written down. Unwritten, it is a thought, a wish,…
Read MoreStanding Up Against Mediocrity
The leader who stands firm against those who want to maintain mediocrity or who want to stifle the maximizing of potential will not only benefit themselves, but may also muster…
Read MoreDon’t fail to risk – all success is the flipside of risk
Don’t fail to risk – all success is the flipside of risk “Whatever the mind of man/woman can conceive and believe, so shall he/she achieve.” —Napoleon Hill One of the…
Read MoreInvest in the Development of People
Invest in the development of people – do not cut costs here. While there are times when this is easier said than done, the investment you make in your team…
Read MoreGoal Setting: Your Mind & Your Attitude
In the first few blogs of this New Year, I addressed the didactic aspects of goal setting. Remember that five step process: 1. write the goal, 2. design a plan…
Read MoreThe “WHY”
Continuing our discussion of the New Year, consider the following: take a moment—as a team or individually—to review your Mission Statement. Your mission statement includes the following: who are you?…
Read MoreA True Honor
What an honor it was last week to be honored by the American Academy of Dental Office Managers with their Lifetime Achievement Award! It was a complete surprise and I…
Read MoreThe Golden Rule of Customer Service
“Do unto others as you would have them do unto you.” Yes, the Golden Rule. Does this “Rule” apply to customer service? Of course. But, do we see this inspirational…
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